Privacy Policy

Welcome to Konnect Psychology. We are committed to protecting your personal information and providing you with a safe, respectful, and confidential therapeutic environment. This Privacy and Cancellation Policy outlines how we collect, use, store, and protect your information, as well as our appointment cancellation terms.

1. Privacy Policy

1.1. Collection of Personal Information

We collect personal information that is necessary to provide you with psychotherapy services. This may include:

• Your full name, date of birth, and contact details (email, phone, address)

• Emergency contact information

• Medical history and current health conditions relevant to your care

• Information shared during therapy sessions (notes, assessments, reports)

• Payment or invoicing information, if applicable

1.2. How We Collect Information

We collect personal information:

• Directly from you via phone, email, online forms, or during therapy sessions

• From third parties (e.g., GP or referring health provider), with your consent

• Through secure online booking systems or website contact forms

1.3. Use of Personal Information

We use your personal information to:

• Provide psychotherapy and mental health support services

• Manage appointments, invoicing, and client records

• Communicate with you about your care

• Comply with legal and ethical obligations under New Zealand law

We will only use your personal information for the purpose it was collected unless required or permitted by law.

1.4. Storage and Security

Your information is securely stored using encrypted digital practice management systems and/or locked physical files. We take reasonable steps to protect your information from misuse, loss, and unauthorised access.

We retain your clinical records for a minimum of 10 years from the date of your last appointment, in accordance with the Health (Retention of Health Information) Regulations 1996.

1.5. Disclosure of Information

We will not share your personal information without your informed consent, except where:

• There is a serious risk to your safety or the safety of others

• We are legally required to disclose information (e.g., court orders, mandatory reporting)

• It is necessary to obtain emergency medical care for you

1.6. Your Rights

Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you

• Request correction of your information

• Withdraw consent (where applicable)

To make a request, please contact us via phone or email.

2. Cancellation and Rescheduling Policy

2.1. Appointment Cancellations

We understand that life is unpredictable. However, to manage our time and client demand, we require:

• At least 24 hours’ notice for cancellations or rescheduling of appointments.

2.2. Late Cancellations and No-Shows

• We do understand that the unexpected can happen from time to time. If you cancel with less than 24 hours’ notice, a late cancellation fee of $50 may apply. But if you fail to attend a session without any prior notice, you may be charge a full session fee.

• Exceptions may be made for emergencies or unexpected illness – please notify us as soon as possible.

2.3. How to Cancel or Reschedule

You can cancel or reschedule your appointment by:

• Phone

• Email

3. Updates to This Policy

We may update this Privacy and Cancellation Policy from time to time. Any changes will be posted on our website and will take effect from the date of posting.

4. Contact Us

If you have any questions or concerns about this policy or your rights, please contact us directly.